Terms and Conditions

TERMS & CONDITIONS

These Terms and Conditions apply to services by Surrey Signature Spaces Limited for the provision of Services to customers (“You” or “Your”). Please read them carefully and ensure that you understand and agree to them.

Please note that all items are bespoke products and therefore under the Consumer Rights Act 2015, refunds on such products are not available.

Definitions & Interpretations are attached in Schedule 1.

1. Whereas:

1.1 Any reference to “writing”, and any similar expression, includes a reference to electronic communications sent by e-mail or text message, or other electronic means.

1.2 Each reference to a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.

1.3 Each reference to “these Terms and Conditions” is a reference to these Terms and Conditions.

1.4 Each reference to a Schedule is a reference to a schedule to these Terms and Conditions.

1.5 The headings used in these Terms and Conditions are for convenience only and do not affect the interpretation of these Terms and Conditions.

1.6 Words signifying the singular number will include the plural and vice versa.

1.7 References to any gender will include any other gender.

1.8 References to persons, unless the context otherwise requires, include corporations.

2. Information about Us

2.1 Surrey Signature Spaces Limited, a company registered in England under company number 13694312 and whose registered address is The Old Rectory Church Street, Weybridge, Surrey, KT13 8DE (“the Trader”, “Us” or “We”)

2.2 Our VAT number is GB395158756

2.3 Our contact details are: by telephone – 07563 389 466, or by way of email to jdncarpentryandjoinery@yahoo.com

3. Orders

3.1 When making an Enquiry You should set out, in detail, the Services required. Details required include the location of the Property, the number and type of rooms in which work is required, and the type(s) of services (e.g. fitting, fabrication etc.).

3.2 We will contact You to discuss Your Enquiry, and where needed, book a design visit. Once We have completed the design visit We will prepare a Quotation and send it to You by email. The Quotation will set out the required Deposit (if applicable) and fee (see Clauses 5 and 6).

3.3 Before You accept the Quotation, You may make changes to the Enquiry and may request an amended Quotation. We may then revise the Quotation to incorporate any or all amendments made to it by You.

3.4 You may accept a Quotation or, where applicable, a revised Quotation, by accepting it online within 7 days after the date We issue the Quotation or, where applicable, a revised Quotation. Once You have paid the Deposit, a legally binding contract between You and Us will at that time come into effect requiring Us to provide the Services and for You to pay for them.

3.5 If You wish to make any change/s to Your Enquiry after accepting the Quotation, please contact Us and We will tell You whether or not the change/s can be accommodated. We will tell You of any changes to the fees payable as a result and We will provide a revised Quotation where We decide that We can accommodate the change/s that You requested. You may then accept that revised Quotation.

4. Deposit

4.1 If a design visit is required, we ask for a fee of £250 + VAT. This fee will be subtracted from the final invoice once the work is finished. If you decide not to proceed with the work, this fee is non-refundable.

4.2 At the time of accepting the Quotation or not more than 48 hours thereafter, depending on the nature of the work and any Materials/Products required in advance, You may be required to pay Us a Deposit. The Deposit will be 50% of the Quoted fee.

4.3 If You cancel the Services, We may retain some or all of the Deposit as set out in Clauses 10, 11 and 12.

5. Fees and Payment

5.1 The Quoted Fee will include the price payable for the Services and for the Materials/Products that We estimate are required.

5.2 We will, where reasonably possible, use only the Materials/Products (and quantities of Materials/Products) set out in the Quotation and the Agreement; however, if additional Materials/Products are required, We will adjust the Final Fee to reflect this. We will keep any increases to a necessary minimum, will keep You informed at all times, and will not proceed without Your written agreement.

5.3 If the price of Materials/Products or services that We need to procure increases during the period between Your acceptance of the Quotation and the Start Date, We will inform You of the increase and of any difference in the Final Fee. If You do not wish to accept the increase, You may cancel the Agreement by giving Us notice in writing and receive a full refund of all sums paid including, where applicable, the Deposit.

5.4 The Quoted Fee and the Final Fee are exclusive of any VAT chargeable. If the rate of any such VAT changes, We will adjust the amount of VAT that You must pay.

5.5 We will invoice You when the Services have been completed and You must pay any invoice within 48 hours of receiving it.

5.6 We only accept payment via BACS, as per the invoice.

5.7 Unless otherwise agreed in writing, we reserve the right to charge interest on overdue invoices at a rate of 8.0% over the Bank of England base rate, as well as any statutory compensation, from the date the invoice became overdue until payment is made, and the account settled.

5.8 If we are required to obtain legal advice and/or issue proceedings to recover any fees or disbursements and we are successful in such proceedings, you agree that you will pay our advisory and/or legal costs of such proceedings even if the amount claimed is suitable for the small claims track.

5.9 In the event of a dispute, we are willing to consider Mediation or Arbitration. The cost of the proceedings, disbursements, facilities, and fees are to be split between the parties. However, subject to the applicable Arbitration legislation, the Arbitrator may determine who shall be responsible for the costs of the Arbitration and shall set out that determination in any Award.

6. Carpentry & Joinery Services

6.1 We will provide the Services in accordance with the specifications set out in the accepted Quotation and in the Agreement (as may be amended by agreement between You and Us from time to time).

6.2 We may provide sketches, plans, diagrams, or similar documents in advance of carrying out the Services. Any such material is intended for illustrative purposes only and is not intended to provide an exact specification of the Services nor to guarantee specific results. All drawings must be approved and signed by You and returned prior to work commencing.

6.3 We will use reasonable endeavours to ensure that the Materials/Products We use match those chosen by You and, where applicable, are consistent throughout the Property (or relevant parts of the Property). There may be slight variations to the same Materials/Products as a result of differences between photographs, catalogues and other materials, and the Materials/Products themselves, as a result of minor technical changes which will not impact your use of the Material/Product in question, or as a result of the nature of the Materials/Products (e.g. natural variations in grain). Material/Product packaging may also vary. If different Materials/Products are required due to non-availability, We will not supply them without consulting with You first, in advance of the commencement of the Services.

6.4 The responsibility (sometimes referred to as the “risk”) for the Materials/Products remains with Us until they have been delivered to You at which point it will pass to You. You will own the Materials/Products once We have received payment in full for them.

6.5 We will ensure that all Materials/Products comply with any relevant standards and are in a satisfactory condition at the time of use.

6.6 We will ensure that the Services are performed with reasonable care and skill and to a reasonable standard which is consistent with best trade practice.

6.7 We will ensure that We comply with all relevant codes of practice that may apply from time to time, voluntary or otherwise.

6.8 We will properly dispose of all waste that results from Our provision of the Services.

6.9 We will ensure that no parts of the Property suffer damage as a result of Our provision of the Services and will at Our expense make good any damage that occurs at no additional expense to You as soon as is reasonably possible. We may instruct You to take reasonable steps to protect the Property while We are carrying out the Services including removal of items from the areas where We are working. We will not be liable for any damage which occurs as a result of Your failure to follow such instructions.

6.10 Where the carrying out of the Services is to last for more than one working day, We will, where reasonably possible, leave the Property in a clean and tidy state and minimise any disruption to Your use and enjoyment of the Property while the Services are being carried out. We will, wherever possible, store all tools and materials only in areas where work is being carried out by Us or remove them from the Property at the end of each working day.

6.11 We reserve the right to make any changes in the specification of the Bespoke Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.

6.12 When you order Bespoke Goods from us, We will produce and/or alter those Bespoke Goods to your specifications and requirements. We accept no responsibility for any errors that are a result of you not taking and/or adhering to our professional advice.

6.13 When placing an order for Bespoke Goods, please ensure that all information that you provide to us is correct, accurate and complete. We cannot accept the return of any Bespoke Goods due to incorrect information provided by you.

7. Your Obligations

7.1 If any consents, licences, or other permissions are needed from any third parties such as landlords, planning authorities, local authorities, or similar, You must obtain them before We begin to provide the Services.

7.2 You must ensure that the areas in which We are to work are kept clear of all moveable items and out of use for the duration of the Services unless We direct otherwise.

7.3 You will ensure that We can access the Property at the Agreed Times to provide the Services.

7.4 You may either give Us a set of keys to the Property or be present at the Agreed Times to give Us access. We promise that all keys will be kept safely and securely by Us.

7.5 If You do not provide the necessary access to the Property or make it impossible for Us to provide the Services by failing to comply with any other provision in this Clause 7, and do not have a good reason for this, We may invoice You for any additional charges incurred as a result.

7.6 You must ensure that We have access to electrical outlets and a supply of hot and cold running water.

8. Complaints and Feedback

8.1 We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.

8.2 If You wish to complain about any aspect of Your dealings with Us, please contact Us as per Clause 2.

9. Changing the Installation Date

9.1 If You request to change the Start Date, We will endeavour, where reasonably possible, to agree on a revised Start Date with you. However, due to the bespoke nature of the Goods, an alternative Start Date may not be feasible. In the event that You request to change the installation date, depending on schedules and availability, You may be liable for a fee of £250+VAT.

9.2 If We need to change the installation date, We shall notify You as soon as feasibly possible. Any such changes shall be subject to agreement between both parties.

10. Cancellation of Contract During the Cooling Off Period (Consumers only)

10.1 If the Agreement is not made on Our premises, You have a statutory right to a cooling off period. This period begins once the contract between You and Us is formed and ends 14 days after contract formation.

10.2 To cancel the Agreement within the cooling off period, notify Us immediately by email to addresses specified in these Terms and Conditions.

10.3 Send Your cancellation communication before the period expires to meet the deadline.

10.4 You’ll receive a full refund of any amount paid to Us for the contract, including the Deposit if applicable, upon cancellation.

10.5 We’ll refund using the original payment method, without any fees to You.

10.6 We’ll process the refund without delay, within 14 calendar days of being informed of cancellation.

11. Cancellation Outside of the Cooling Off Period

11.1 If You cancel the Services after the 14 calendar day cooling off period has expired (or where it does not apply) and work has not commenced on the Bespoke Goods, We will consider, at Our discretion, whether any refund may be due. However, if work has commenced, cancellation is not possible as refunds on such Bespoke Goods are not applicable under the Consumer Rights Act 2015.

11.2 Where applicable, We will refund any monies as soon as is reasonably possible and in any event within 14 calendar days of cancellation, excluding any non-refundable amount related to Bespoke Goods. If Our net financial loss is more than the amount of the Deposit, We will invoice You for the shortfall, and You will be required to make payment in accordance with Clause 5.

11.3 If the Bespoke Goods, whether complete or partially complete, can still be delivered, You may opt for delivery upon payment of a fee of £250.00+VAT, regardless of cancellation. However, please note that cancellation of the order does not automatically waive the delivery fee.

11.4 We may need to terminate the Agreement before the Start Date due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform You as soon as is reasonably possible. We will refund the Deposit, if applicable, and any other sums paid as soon as is reasonably possible, and in any event within 14 calendar days of termination.

12. Termination

12.1 You may terminate the Agreement with immediate effect at any time by giving Us written notice if:

• 12.1.1 We have breached the Agreement in any material way and have failed to remedy that breach within 30 days of You asking Us in writing to do so;

• 12.1.2 We enter into liquidation or have an administrator or receiver appointed over Our assets;

• 12.1.3 You and We have been unable to agree on a revised Start Date or You elect to terminate the Agreement under Clause 9;

• 12.1.4 We are unable to provide the Services due to an event outside of Our control.

12.2 We may terminate the Agreement with immediate effect by giving You written notice if:

12.2.1 You fail to make a payment on time as required under Clause 5 (this does not affect Our right to charge interest on overdue sums under Clause 5.7);

12.2.2 You have breached the Agreement in any material way and have failed to remedy that breach within 30 days of Us asking You in writing to do so; or

• 12.2.3 You and We have been unable to agree on a revised Start Date under Clause 9;

• 12.2.4 You do not provide Us with access to the Property or otherwise make it impossible for Us to provide the Services, and We have been unable to contact You to re-arrange the Services under Clause 7.5;

12.3 For the purposes of this Clause 12 a breach of the Agreement will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating Party. In deciding whether or not a breach is material, no regard will be given to whether it was caused by any accident, mishap, mistake or misunderstanding.

12.4 If at the termination date:

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• 12.4.1 You have made any payment to Us (including, but not limited to, the Deposit, where applicable) for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 calendar days of the termination notice. We may, however, deduct from such a refund (or charge You) reasonable compensation for the net costs We will incur as a result of your breaking the Agreement if We terminate it under Clauses 12.2.1, 12.2.2, or 12.2.4;

• 12.4.2 We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 5.

13. Effects of Termination

13.1 If the Agreement is terminated for any reason:

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• 13.1.1 Any Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement will remain in full force and effect.

• 13.1.2 Termination will not remove or reduce any right to damages or other remedy which either You or We may have in respect of any breach of the Agreement which exists at or before the date of termination.

14. Events Outside of Our Control (Force Majeure)

14.1 We will not be liable for any failure or delay in performing Our obligations under these Terms and Conditions where the failure or delay results from any cause that is beyond Our reasonable control (“Force Majeure”). Such Force Majeure causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic, or other natural disasters, or any other similar or dissimilar event that is beyond Our reasonable control.

14.2 If a Force Majeure event described under this Clause 14 occurs, is likely to affect Our performance:

• 14.2.1 We’ll inform You promptly.

• 14.2.2 Our obligations under the Agreement will be suspended, and any time limits extended accordingly.

• 14.2.3 We’ll notify You when the event ends and provide updated details on Services availability.

• 14.2.4 Either party may terminate the Agreement if the Services need to be suspended for a period of more than 12 weeks.

15. Liability

15.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by You and Us when the Agreement is entered into. We will not be responsible for any loss or damage that is not foreseeable.

15.2 We will maintain suitable and valid insurance including public liability insurance.

15.3 We mainly provide Services for domestic and private purposes. Where we undertake Services for commercial purposes, We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

15.4 If We cause any damage to the Property or anything in it, We will make good that damage at no additional cost to You. We are not responsible for any pre-existing faults or damage in or to Your Property that We may discover while providing the Services.

15.5 Our total liability for any loss or damage caused as a result of Our negligence or breach of these Terms and Conditions or the Agreement by Us is limited to £1000.

15.6 We are not liable for any loss or damage You suffer that results from Your failure to follow any reasonable instructions given by Us.

15.7 Nothing in these Terms and Conditions is intended to or will limit or exclude Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation.

16. Data Protection

16.1 We will only use Your personal data as set out in Our Privacy Policy available from Our website.

17. Snags & Warranty

17.1 Any outstanding issues (“snags”) must be reported and/or addressed within 10 working days after payment of the invoice unless additional materials are required, which may extend this timeframe. We retain the right to apply charges for any new snags reported after this deadline

17.2 We stand behind the quality of Our Bespoke Goods with a comprehensive 1-year warranty. Please note that this warranty does not cover minor cracks that may develop between the product and the wall, as these are typically indicative of settlement within the property. Additionally, any cosmetic issues arising from use or negligence on Your part are not covered under this warranty.

18. Other Important Terms

18.1 We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such changes.

18.2 Where We carry out Services for a Limited Liability Company, We require Director(s)/Controlling Shareholder(s) to guarantee your liabilities to Us or provide suitable security for payment. We reserve the right to suspend all work until satisfactory guarantees are provided.

18.3 Where you do not have the authority to instruct work (such as a tenant) you should notify us immediately. Where authority is not given which results in any dispute of Our fees/invoice you will be invoiced for the works and any losses incurred.

18.4 We reserve the right to charge mileage at 45pence per mile on matters, not within the contracted agreement.

18.5 We may transfer (assign) Our obligations and rights under the Agreement to a third party (this may happen, for example, if We sell Our business). If this occurs We will inform You in writing. Your rights under the Agreement will not be affected and Our obligations under the Agreement will be transferred to the third party who will remain bound by them.

18.6 You may not transfer (assign) Your obligations and rights under the Agreement without Our express written permission (such permission not to be unreasonably withheld).

18.7 The Agreement is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of the Agreement.

18.8 If any provision of the Agreement or these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Agreement or these Terms and Conditions and the remainder of the provision in question will not be affected.

18.9 No failure or delay by Us or You in exercising any rights under the Agreement means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of the Agreement means that We or You will waive any subsequent breach of the same or any other provision.

19. Law and Jurisdiction

19.1 These Terms and Conditions, the Agreement, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

19.2 Any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, the Agreement, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.

SCHEDULE 1

Definitions and Interpretation

1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

​“Agreed Times” - means the times at which You and We agree for Us to have access to the Property to carry out and complete the Services;

“Agreement” - means the contract into which You and We will enter if You accept the Quotation. The Agreement will incorporate, and be subject to, these Terms and Conditions.

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“Bespoke Goods” - means goods/products that have been specifically designed and made to fit the requirements of the individual client/customer.

“Business” - means any business, trade, craft, or profession carried on by You or any other person or organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Trader who receives Services for their personal use and for purposes wholly or mainly outside the purposes of any Business;

“Deposit” means the deposit You may be required to pay;

“Enquiry” means Your initial request for Us to provide the Services;

“Final Fee” means the total of all sums You must pay, which will be shown on the invoice;

“Services” means the carpentry and/or joinery services We will provide as specified in the Agreement;

“Materials/Products” means the materials and/or products required for the provision of the Services which We will supply (if any) as specified in the Agreement;

“Property” means Your home, as detailed in the Enquiry and the Agreement, at which the Services are to take place including the site/s where work is to be carried out;

“Quotation” means the quotation We give to You detailing the services We will provide to You and the fees We will charge;

“Quoted Fee” means the fee set out in the Quotation which may change according to the actual work undertaken;

“Start Date” means the date You and We agree on for Us to start providing the Services as specified in the Agreement;

“Visit” means any occasion, scheduled or otherwise, on which We visit the Property to provide the Services;

“We/Us/Our” means the Trader and includes all employees, agents, and sub-contractors of the Trader; and

“You/Your” means a Consumer who is a customer of the Trader.